Online Store Information

Domestic Shipping Rates

including USVI & Puerto Rico

We offer a flat rate shipping for all domestic orders:

Contiguous United States – $11.95
Alaska, Hawaii, Puerto Rico and USVI – $14.95

Note: Some larger items will have a $1 per item shipping surcharge added in the cart. These items are marked in their product description page.

International Shipping Rates

All international orders will ship USPS First Class Package unless otherwise noted. The rates will be displayed in your cart after you select your country in the ship to address pulldown menu. All rates are calculated based on the destination country and order weight. Make sure the ship to address in your store account shows up correctly before proceeding to PayPal for payment. Please do not alter international shipping addresses once you have transferred to PayPal as this may cause problems with customs and shipping forms.

Note: You are responsible for any taxes and duties due on international shipments.

Shipping Restrictions

We do not currently ship to every country. If your location appears in the pull down menu when entering your address, we will ship to you. If your country is not listed, please check back later, as we will be adding more locations when we get shipping details worked out.

If you are outside of our shipping area, you can also refer to our Buy Our Products page for more information on our distributors who may sell The Beadery® products to your location.

NOTE: Due to the ongoing conflict in the Ukraine and the frequently changing sanction statuses, we will be suspending all sales to Russia and Belarus until further notice. We will let you know when we resume sales to these regions.

Shipping Times

Packages are generally picked and shipped within 1-2 business days after confirmed receipt of payment. You will receive an email when your item/s have shipped with tracking information.

Normal days of operation are Monday through Friday excluding the following holidays:

New Year’s Day (January 1) (Observed Monday, January 2, 2023)
Memorial Day (Last Monday in May)
Independence Day (July 4)
Victory Day (2nd Monday in August)
Labor Day (1st Monday in September)
Columbus Day (2nd Monday in October)
Veteran’s Day (November 11)
Thanksgiving Day (4th Thursday in November)
The day after Thanksgiving
Christmas Eve (December 24)
Christmas Day (December 25)
New Year’s Eve (December 31)

We will be closed for the Holidays from December 24, 2022, through January 2, 2023

We will try to post any unscheduled closures due to weather or other unforeseen circumstances on our facebook page or the Beadery Updates page.

Payment

We currently have several options for payment when checking out.

PayPal/venmo – This is one of the most secure methods to either transfer funds from your PayPal or other bank account or to charge a payment on your debit/credit card. PayPal also lets you check out as a guest if you do not already have an account by selecting Pay with Debit or Credit Card.
Credit Cards/Debit Cards – Use the PayPal button and select Pay with Debit or Credit Card to enter your card information.

Upon completion, you will receive an email confirming the payment. You can also see your order history by logging onto the My Account page and selecting Orders from the side menu.

Taxes / Duties

Any orders being delivered to an address within the state of Rhode Island are subject to a state sales tax of 7% of the product price. This charge will be automatically calculated based on shipping address and added to the shopping cart.

All other state and local sales taxes will be added to the order as required by local laws regarding online sales.

You will be responsible for paying any taxes and duties that are required for international orders upon receipt of your package.

Changes to Orders

Once your order is placed, your payment is processed immediately and the order is sent to fulfillment. No changes can be made to the items or quantities after this point, so please check your order carefully before clicking the submit button.

Downloadable Content

Once your order is placed, you will immediately have access to your downloadable content. You can access your download links anytime by logging onto the My Account page and selecting Orders from the side menu. Select the order that has the downloadable content and click the red button in the Download column to access the file.

Return Policy

The Beadery® offers a 30-day return policy for items purchased on our website. Please review the restrictions below before requesting a return:

Request for a return must be made within 30 days of delivery and may be subject to a 15% restocking charge
The buyer is responsible for return shipping costs
You have 7 days to return the goods after an approved Return Authorization Number is issued
Refunds are made through PayPal, less any fees, after receipt of returned items
We do not refund shipping costs
We cannot refund the cost of downloadable content
Unauthorized returns will be subject to 25% restocking charge
Failed or refused deliveries for any reason (incorrect address, moved away, changed mind) are considered an unauthorized return and are treated as such
We do not offer exchange of goods

All return requests for must be made via email to shop@thebeadery.com and include the following information:

Order number (found on the packing slip/order email)
Product SKU being returned and quantity (found on the package or packing slip/order email)
Reason for return (wrong item, broken item, wrong size, etc)

Once your request is approved you will receive an email confirmation with the Return Authorization Number. Please print out and complete the Return Request Form and include it in the package with the returned items.